Ticketing & CRM Manager

Position Information

WORKING TITLE: Ticketing & CRM Manager
UW SYSTEM OFFICIAL TITLE: Box Office Manager
POSTING DATE: January 16, 2025

Essential Job Functions

This position reports to the Cultural Outreach and Development Specialist. This position will work closely with nearly all administrative functions of The Weidner, including Finance, Front of House, Programming and Development. Additionally, this position will collaborate the university divisions of Business and Finance, IT, University ticketing and other campus partners as needed. As the institution implements a new ticketing and CRM platform, this position will be in on the ground floor during the training and implementation, working with the vendor training and implementation team, the Weidner staff and the university to maximize revenue opportunities

What You'll Do

• Manages computerized ticketing system including software changes, updates and formats, hardware maintenance and communication with software vendor, collaborating with IT as needed.
• Responsible for the build of all events for presented, produced, community partner and national and international promoter shows including promo codes, dynamic pricing rules, VIP and platinum packages and discounts. 
• Collaborate with marketing on ticketing strategies, pricing tactics and inventory management processes to optimize sales and promotional outcomes.
• Manage ticket holds for each event/show. 
• Maintain necessary reporting for data analysis and customer engagement strategies, including engagement and sales tracking.
•  Serve as the on-site ticketing expert and box office supervisor during high volume, third-party settlement or signature performances (evenings and weekends approximately 30- 50 days out of the year). 
• Collaborate with University Ticketing to manage a team of student box office staff on selling tickets for in-person and phone buyers, running will call, and day-of box office operations.
• Reconciles daily box office receipts, prepares transmittals and deposits, and administers accounting reports for cash flow and ticket revenue
• Oversee financial reconciliation regarding daily reports, monthly reports and event settlement. 
• Drive and Manage group sales for all Weidner events.
• Manage the sale of advertising for the Weidner program.
• Responsible for the build of Weidner Memberships.
   

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor's Degree at time of application
• Experience working on the back end of ticketing and/or CRM software

PREFERRED QUALIFICATIONS:

• Experience with graphic resizing

The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.  The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

This position may require travel and weekend work. 

The home campus of this position is Green Bay and the successful candidate may occasionally be required to travel to or work at the Marinette, Sheboygan or Manitowoc Campus, based on operational needs. 

Position is a full-time Academic Staff appointment. Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community that welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.

Compensation and Benefits

SALARY INFORMATION

Salary range of $49,000 - $61,000.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.

• UW System Employee Benefits Brochure
• Faculty, Academic Staff, and Limited Quick Guide or University Staff Quick Guide
• Total Compensation Estimator

Apply

STEP 1: Please select the applicable link below:
External Applicants: (NOT currently employed by the University of Wisconsin System)
Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: From "Search Jobs" screen:

• Click "View All Jobs"
• Select "Ticketing & CRM Manager"
  • You must login before you can apply. Input your "User Name" and "Password" and select "Sign In."
  • If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

• Cover letter
• Resume

You must select "Submit" to forward your application materials to the search committee.

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Sam Stranz
Phone:  (920) 465-2810
Email:  stranzs@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday January 26, 2025.