Request a Project
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We love to hear project ideas and initiatives that could utilize our team's expertise. We receive several technology requests everyday, which range from quick and simple items to much larger and complex projects. The table below contains examples to help determine whether an initiative is considered a project or operational.
Generally items considered as operational work will be submitted via an IT Service Desk request. Projects and enhancements will utilize the IT Project Request Form. If there are questions about whether your request would be considered a project after reviewing the information below please reach out to itprojects@uwgb.edu.
What is a project?
A project is a temporary effort undertaken to produce a unique product, service, or result. A project has a pre-defined scope, budget, and timeline including a beginning and ending timeframe. The ultimate goal of a project is to deliver specific pre-defined value and benefits on schedule and within budget.
What is operational work?
Operational work is ongoing work to support the organization and systems of the organization, whereas project work ends when a project is closed.
Examples
| Operational Work (Enhancements and Service Desk) | Project |
|---|---|
| Developing or modifying a report for an existing system (Enhancement Request) | Implementation of a new CRM, HRS system, or associated module |
| SIS enhancements or data manipulation/correction (Enhancement Request) | Major upgrade to SIS or other existing system |
| Adding a workflow to BP Logix (Enhancement Request) | Implementing BP Logix |
| Modifications to existing cloud hosted applications (Enhancement Request) | Implementing a new cloud hosted service or moving an existing on premise solution to be cloud hosted |
| Any product or service that processes electronic payments | |
| Adding or modifying a phone/phone configuration (Service Desk) | Implementing a new phone system |
| Adding or modifying a database (Service Desk) | Converting databases to a new format campus wide |
| Replacing or updating a server (Service Desk) | Updating or replacing the entire, or a large subset of the server infrastructure |
| Adding a badge reader or modifying access (Service Desk) | Replacing badge access system |
| Replacing a lab station or installing software (Service Desk) | Development and construction of a new lab space (Examples include a Business and Finance Lab, Nursing Lab, E-Sports initiative, etc.) |
| Workstation replacement (Service Desk) | Summer Roll-out involving replacement of a large quantity of end of life equipment |
| Adding a user to systems (Service Desk) | Development and implementation of a new onboarding process |
| Replacing or adding a network switch (Service Desk) | Core network switch replacement, campus building network switch refresh |
| Creating ITSM (IT Service Management system reports (Service Desk) | Implementing a new ITSM (IT Service Management) product |
| Replacing or adding a projector to a classroom (Service Desk) | Department move and/or campus building remodel |
| Website changes (Service Desk) | Website rehosting and/or complete redesign |
| System patching or minor version upgrades (Service Desk) | Integrating new branch campus's |
| Service Desk incidents and other service requests (Service Desk) | Outsourcing of department work, or an entire department |
| New employee onboarding activities (Service Desk) | |
| Replacing or adding a wireless access point (Service Desk) | Campus wide wireless infrastructure replacement |